Returns & Refunds Policy

Due to the personal-care and wellness nature of our products, we do not accept returns under any circumstance once an item has been delivered. This policy ensures product hygiene and customer safety.

All sales are final. We cannot offer refunds for change of mind, incorrect purchases, usage dissatisfaction, color/texture differences, or personal preference.

If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos or video. If approved, we will send a replacement or store credit depending on availability.

We do not issue monetary refunds for any delivered items. Only replacements or store credit are provided for shipping damages.

Orders may be canceled only before they are shipped. Once shipping begins, cancellation is not possible.

For support, email us at: support@thermivelle.com